After savoring the Eid Al Adha break last week, which seemed to pass by so quickly, I find myself writing this piece on quite a sour note yet this shouldn’t be the case since I reasonably enjoyed my holiday spending it with my family.
My sister and I originally planned to travel this time but since my father and brother were coming back to Qatar for a visit, those plans had to be put on the back burner; so we booked for overnight stays at 2 hotels instead namely The Torch Doha and Marsa Malaz Kempinski although this post will talk specifically about our experience at The Torch Doha (I’ll touch base on Marsa Malaz on the next one).
Our reservation for an overnight stay was set for the 13th of September and since it was the Eid holiday after all, we were not surprised by the number of guests checking in upon our arrival. The reception area was packed plus busy assisting their guests though we didn’t feel unattended to since Dana (a hotel employee) approached us calmly, directed us to a sitting area where we could wait and told us she would inform us once a front desk agent was free to take care of us.
After a few minutes of waiting, Dana took us to the reception desk and handed us over to Alexandra (front desk agent) who informed us that the 2 deluxe connecting rooms we reserved were not available for occupancy due to a fully booked hotel. To our disbelief, she mentioned that our reservation was upgraded to an executive suite for FREE!
SIDE NOTE: If you haven’t seen the video Allyson and I filmed regarding the rooms of The Torch Doha, then you should check it out below to see why I’m not complaining about the complimentary upgrade.
Alexandra did not shoo us away after she checked us in; she explained the hotel’s facilities, the timing and location for breakfast plus walked us to the elevator where we could access our suite. I was impressed by this since she really took her time to assist us even though there were still other guests waiting for their turn at the reception.
Here’s a few personal photos in case you didn’t check out the video.
Around 5PM that day, my mom, sister and I headed to the 20th floor to use the sauna at the women’s health club before heading to dinner at their revolving restaurant, Three Sixty. Since this was our first time staying at the hotel, we didn’t know that we had to register our names & room number first on the 19th floor before accessing the ladies only sauna at the 20th floor. Thankfully their health club attendant Joel was really considerate; he explained the procedure to us, showed us the facilities on the 19th floor which were similar on the 20th floor (he couldn’t show us the facilities on the 20th floor since it was for ladies only), registered our names and took us to the 20th floor. No lie, the facilities were pristine and the best part was we were the only ones at the health club which made us feel like VVIPs of some sort.
Of course we didn’t stay long and we proceeded to Three Sixty at 7.30PM to enjoy a lovely dinner. We placed an order of Seafood Extravaganza (lobster, scallops, prawns & hammour), Seafood Fettuccini (tomato based sauce with scallops, mussels & shrimps), Penne Con Pollo (mushroom cream sauce served with penne pasta, strips of chicken & wild mushroom), Sea Bass Filet (pan-seared with potato, broccoli & tomato) and Grilled Prime Filet (with mixed baby veggies, steak cut potatoes & wild mushroom sauce). We were provided bread, butter, dipping sauces and a welcome drink that was sweet plus refreshing since it was mixed in with apple juice.
The food was quite good though the pasta dishes needed a bit of salt & pepper to amp up the flavor. Serving portions were huge and service was warm, friendly and quick. I wasn’t able to finish the dish I ordered because I was overwhelmingly filled (which I felt bad about since I don’t like wasting food as much as possible) though I truly enjoyed the spectacular views of the city from this revolving restaurant.
Like myself, my family was stuffed too so that meant “tea time” at the Sky Lounge to assist with the digestion of the food we ate. Upon reaching level 51 of the hotel, we were immediately attended to and we were led to a table where we could enjoy our sip of hot beverage.
I loved the fact that this hotel was able to help us in surprising our mom. It was my mom’s birthday the next day (14th of September) and we wanted to catch her off guard by asking in-room dining to prepare a small cake for her and deliver it to our suite at midnight which they gladly granted. We sang her the birthday song, made her blow out her candles and gave her the gifts we bought her. My mom was so happy and so were we (plus points for this accommodating hotel)!
Catching breakfast the next day at The Flying Carpet was also a breeze as we were immediately greeted at the entrance, guided to a table and provided with our freshly brewed cups of joe. Anything we requested was done with a smile, it was evident that providing stellar service was the priority of the staff.
Our entire experience at The Torch Doha was clearly amazing, superb, flawless and truly worthy of (5 / 5)! Not only was the upgrade the icing on the cake but the treatment to their guests is what shines overall. The hotel is known for definitely being “high-tech” and original from the rest but I know this is not the only factor that draws in the customers because I am sure it is most likely due to the fact that their guests are treated equally.
I highly advise you to reserve your room now, you can thank me later…hahaha 😉
Location: Al Waab Street, Aspire Zone, Doha – Qatar
Tel. no.: +974 4446 5600
Three Sixty on Zomato